The Quality Coordinator is responsible for development and deployment of a quality system that aligns with customer expectations. This position will work with the necessary parties to develop manufacturing systems to support customers, production, suppliers, and the rest of the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Achieve satisfactory quality of products to customers by providing guidance, action and improvement where needed.
- Provide quality leadership and expertise to the team.
- Develop and monitor plans to improve the quality system application.
- Coordinate the plant-wide corrective and preventive action and problem resolution of customer complaints, field failures, and product returns to insure prompt and effective responses.
- Perform basic quality techniques to track, analyze, and report on materials, processes, and products to ensure they meet requirements.
- Manage internal non-conforming materials and drive corrective actions with necessary parties.
- Assist in the formulation and implementation of plant quality policies and procedures.
- Design or specify inspection and testing equipment.
- Conduct training for personnel regarding interpretation of drawings, specifications, and how to conduct basic measurements and record results.
- Assist with the qualification of new equipment.
- Aid in the development of work instructions to support product quality.
- Develop a strategy that maximizes customer service satisfaction level and meets annual goals.
- Knowledge of root cause analysis, PDCA and continuous improvement.
- Use lean manufacturing methodology to drive improvements within areas of responsibility.
- Occasional travel to customer and/or vendor sites.
EDUCATION and/or EXPERIENCE:
- A Bachelor’s degree is preferred (Engineering, Business, Operations/Production Management, or related field).
- American Society for Quality (ASQ) certification a plus.
Standing, walking, pushing, pulling, bending, and stooping. Strength rating for this job is L – Light Work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical requirements are more than those for sedentary work.
Class II – Light (Dictionary of Occupational Titles 4th Edition Vol. I & Vol. II)